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> Likeability
We often hear that it’s the “little things that count” and great leaders never forget it. I was in a client’s waiting room the other day and a gentleman came through the door and began chatting with the receptionist. Being a relatively small reception area, it was easy to hear their conversation.
“Mary, how is your husband doing? Is he back on his feet? How about your son, how is he doing at Penn State?” and the conversation went back and forth as the visitor waited. While it seemed like a relatively simple interaction, in many ways it was magical.
The visitor was a CEO of a $15 billion company who happened to be a good friend and business partner of my client. This business leader was affable, courteous, and genuinely interested in Mary. Even with his many responsibilities, this leader still found time to connect with another human being on a personal level. He was likeable.
Think about the most effective leaders you have been around. While no single attribute will by itself carry the day, likeability together with credibility, courage, commitment and energy is a real differentiator. Likeability may seem like a soft skill. Its impact is anything but.
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